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For a decade, I had an Outlook calendar entitled: “Hug More.” It was after reading Hug Your Customers by Jack Mitchell that I created and maintained this calendar to keep track of the special occasions of friends, family, coworkers, and clients. I would overhear someone mentioning that their birthday was the past weekend or today was their… View Article

I spend a ridiculous amount of time in my truck driving from state to state as I make my way to my office in Georgia, a friend’s house in Mississippi, and my in-law’s place in Wisconsin. Regardless of the destination, most weeks you can find me headed down the interstate with a fresh cup of… View Article