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For a decade, I had an Outlook calendar entitled: “Hug More.” It was after reading Hug Your Customers by Jack Mitchell that I created and maintained this calendar to keep track of the special occasions of friends, family, coworkers, and clients. I would overhear someone mentioning that their birthday was the past weekend or today was their… View Article

I spend a ridiculous amount of time in my truck driving from state to state as I make my way to my office in Georgia, a friend’s house in Mississippi, and my in-law’s place in Wisconsin. Regardless of the destination, most weeks you can find me headed down the interstate with a fresh cup of… View Article

I woke up this morning after having a strange dream about a genie with a magic lamp. This was not an ordinary genie; this was a work-obsessed genie that offered me three wishes, but they all had to be used to make myself and my team more productive at work. It’s common knowledge that a… View Article